Contact Us — Surabaya, East Java
Corporate Inquiries & Customer Care
Our team in Surabaya handles ingredient questions, order support, and distribution opportunities for active men across Indonesia. Reach us by phone, email, or the inquiry form below.
01 — Headquarters
Corporate Headquarters in Surabaya
Our main office sits in the heart of Surabaya and serves as the central hub for research coordination, quality control oversight, and customer service operations. If you are in the East Java area and wish to reach out formally, our physical presence ensures we remain a real, accountable partner — not a faceless online storefront.
We welcome corporate visits, partnership discussions, and formal inquiries at our address during standard business hours. For security and scheduling purposes, please call ahead before visiting in person so our team can prepare the right materials and personnel for your conversation.
Address
Jl. Basuki Rahmat No. 20
Kedungdoro, Tegalsari
Kota Surabaya, Jawa Timur
60261, Indonesia
Working Hours
Monday – Friday
09:00 – 18:00 WIB
Region
East Java, Indonesia
02 — Direct Channels
Direct Communication Channels
For the fastest response, reach out by telephone or email. Our customer care team handles questions about our natural supplements for men — ingredient sourcing, formula specifics, format details, and practical usage. We aim to give clear, helpful information that supports informed decisions about our men's vitamin formulas.
Telephone
Speak with our customer care team during business hours for order questions, product availability, and general information about our healthy lifestyle products.
+62 31 543 2208Send detailed inquiries, ingredient questions, or documentation requests. Our team routes each message to the department best equipped to answer — quality, distribution, or general customer care.
[email protected]Technical & Ingredient
Ingredient and Technical Inquiries
Healthcare professionals and consumers seeking deeper technical details about our botanical extracts, micronutrient sources, or standardization processes can request additional information through the contact form below.
We can share specifics on our quality control benchmarks, sourcing approach for natural capsules for strength and vitality, and the practical context behind each formula — helping you understand the rigor behind every Alam Perkasa product. Select "Ingredient Inquiry" in the form's topic field.
Partnership
Distribution and Partnership Opportunities
We are expanding our reach to more active men across Indonesia. Retailers, pharmacy owners, and fitness center managers interested in carrying our energy and endurance formulas are welcome to contact our distribution department.
We offer professional partnership terms, comprehensive product support, and ongoing education for authorized resellers. Select "Distribution" in the form's topic field, or email our corporate team directly for partnership documentation.
03 — Inquiry Form
Online Inquiry Form
Fill out your contact details and a brief description of your request. Whether it is a question about a specific product, a request for bulk pricing, or feedback on your experience, your message routes to the appropriate department for a prompt response.
Expected Response
24 to 48 business hours. During peak periods it may take slightly longer, but every message is read and addressed by a member of our team.
04 — Find Us
Our Surabaya Office
Located on Jl. Basuki Rahmat in the Kedungdoro district of Tegalsari, our office is accessible by car and public transport. If you plan to visit for a partnership discussion or product consultation, please call ahead so we can schedule the right team member to meet with you.
Response Timeline
What to Expect After You Reach Out
Message Received
Every inquiry is read by a member of our team — not an auto-filter. Your topic field routes it to the right department.
24–48 Business Hours
We respond to digital inquiries within one to two business days. Peak periods may extend this slightly.
Direct Follow-Up
A team member replies by email or phone with the information you requested — ingredient details, order status, or partnership documentation.
05 — FAQ
Frequently Asked Questions
Where is Alam Perkasa based?
Our corporate headquarters is located at Jl. Basuki Rahmat No. 20, Kedungdoro, Tegalsari, Surabaya, East Java. We serve customers and partners across Indonesia from this office.
Can I get detailed ingredient reports?
Yes. For specific technical inquiries about our botanical extracts, micronutrient sources, or standardization processes, contact our quality department through the form on this page. Select "Ingredient Inquiry" as the topic.
How can I become a distributor?
Select "Distribution" in the contact form topic field, or email our corporate team directly at [email protected]. We will share partnership terms, product support details, and the next steps for authorized resellers.
Still Have Questions About Our Men's Health Support Products?
Browse our formula pages, ingredient guides, and lifestyle resources — or reach our team directly by phone during business hours.